Software & Cloud · Contract
Helpdesk Support Technician
Environmental Company - 6 month fixed term contract
A respected environmental consultancy is growing its IT and Innovation team in Brisbane.
Great next step for someone with a couple of years on the helpdesk who wants broader exposure. Support, endpoints, light admin. Real variety. Real ownership.
The role
You'll be the first point of contact for IT across the business. Solving problems quickly. Getting new starters set up properly. Keeping systems healthy behind the scenes.
What you'll be doing
- Providing first level support across hardware, software and network issues
- Troubleshooting and resolving user problems, escalating complex issues when needed
- Provisioning laptops, desktops, tablets and mobiles for new employees
- Setting up user accounts, security configurations and access rights
- Securely decommissioning and wiping devices when people leave
- Keeping the asset database accurate and up to date
- Running routine checks on server health, system logs and performance
- Assisting with data recovery and email quarantine
- Writing knowledge base articles and training users on common tools
- Occasional out of hours support for planned maintenance
What you'll bring
- 1 to 3 years in an IT support or helpdesk role
- Solid working knowledge of Windows 11, Microsoft Office and Apple iOS
- Strong troubleshooting skills and a basic grasp of networking
- A calm, customer focused approach and clear communication
- Current drivers licence and willingness to travel across the state
Desired
- Microsoft 365, SharePoint, Entra, Intune, Exchange Online or Azure exposure
Why this one
- Broad role with real exposure across IT
- Supportive team with a strong values led culture
- Clear room to grow into systems administration
Shortlisting in the morning, Please apply for a quick response ☺️
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Application received.
Saffron will review it and be in touch shortly.
Concept demo: nothing was sent.
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